How do I read text messages on Ionic with a Samsung S8?

[ShapMom34]

how can i read my text messages? i get the alert that I got a message, but i can't seem to read it.

 thanks 

Moderator edit: updated subject for clarity

[Cyclonetog]

When your clock face is showing, swipe up from the bottom of the screen with your finger. 

You can clear them from there also. 

[ShapMom34]

Hi.. i got that but it just says "message". I can see what the texts say .

[Cyclonetog]

Oh, sorry...

which phone do you have?  I get the first part of the message and it expands if I tap it. 

I'm using iPhone 6. 

[ShapMom34]

Its ok. Samsung s8

[Cyclonetog]

I just went on this page

Fitbit devices

and it shows that should be compatible. Sorry I can't be more help than that. 

[Working_on_mama]

I was having the same issues and realized it was because I had my text message preview turned off. I have a Samsung galaxy s7. On your phonse, open you text message and in upper right corner go to settings>notifications>preview text and make sure it' turned on that should fix it. 

[NellyG]

I was just going to say check all your phone settings, but @Working_on_mama has hit the nail on the head!

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @ShapMom34!  I'm sure that what's missing here is what my friend @Working_on_mama has pointed out. 

Let's try the following step-by-step:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your Charge 2 once again
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
• Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your Charge 2 and your mobile device.
• Verify that you have notifications turned "On" on-device by holding the button on your Charge 2 for two to three seconds when your Charge 2 is displaying its clock face.

In addition, do the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" (As shown below).

Thanks for helping out folks @NellyG @Cyclonetog! 

Give this a go and let us know if you can read your messages after following these steps! 

[MeTriMan]

I had the same issues and realized it was because I had my text message preview turned off.  On your phone, open your text message and in upper right corner go to settings>notifications>and make sure preview text is turned on that should fix it. 

[MarreFitbit]

Welcome here @MeTriMan! I'm glad to hear that you're getting your texts after tuning on the preview option.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[MeTriMan]

Will do...

[dimelka]

I don't have Preview message icon on my Samsung Galaxy 6S EDGE Plus. I'm getting notification of the message on the watch, but cannot read it. I see on Ionic is 2 message options: 1. Open (if you select this option than message opened on my phone) or 2. Clear (if you selected this option, than nothing happen)