How do i unlock with my phone

[Andy1962]

How do i unlock with my phone, or even remove that so i can swipe my main screen

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Andy1962, welcome to the Fitbit Community!  Once PIN is activated it will have to be entered once a day. If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.

Try to unlock/reset or change the PIN code for your watch in the Fitbit app:with your phone by following these steps:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

If the steps above don't work, please turn off everything that is Bluetooth enabled.  Tablets, PC, other phones. Wireless headphones hanging around - power off.  You don't want any stray 'signals' effecting this process.  Then, remove your Ionic from your phone.

• Go to the phone's Bluetooth settings and remove your Ionic from there
• Then, open up the Fitbit app on your phone.
• Select the 'account' icon in top right corner of screen.
• This shows "your account", which should have your Ionic under 'Devices'.
• Select "+ set up a device".
• Replace Ionic. You will need to agree that you are indeed replacing your Ionic on next screen.
• Continue through all instructions.  You are basically pretending to add a 'new' watch to this app.  Follow all instructions.  You will get a 4-digit code to input during the process (this is not the 'unlock' code).  

Hope this helps. Let me know how it goes! 

[19prb61]

All sorted now ,thanks for your help 

[dmooreny]

I have removed the Ionic but when I start the Set Up process, I get the screen that asks for a for number code from my phone, which is still locked.