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How to claim my Fitbit Warranty?

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‎09-02-2020 01:15 - last edited on ‎09-03-2020 18:11 by Fitbit Moderator

‎09-02-2020 01:15 - last edited on ‎09-03-2020 18:11 by Fitbit Moderator

Hi,

I bought my Fitbit Ionic in October 2018 on the Fitbit website and I would like to use my warranty (2 years for France).

After a swim in the sea, my smartwatch has started to disfunctionnal and soon later, the battery was done. I was trying to reload it but it didn't work : when I plug my Fitbit Ionic, I see 0% and nothing is changing even after 1 or 2 hours...

How can I do for requesting a return? How does the warranty work?

Thanks in advance, best regards.

 

Moderator Edit: Clarified subject

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0 Votes
6 REPLIES 6

‎09-02-2020 01:17

‎09-02-2020 01:17

To start a warranty claim you need to contact customer support. They can check your warranty status, advise on your options, and process the claim. You can contact them via the options shown at contact.fitbit.com

Best Answer

‎09-02-2020 04:40

In response to SteveH

‎09-02-2020 04:40

Thank you SteveH, but I can't contact customer support because there is not an email adress and I don't use Twitter so I can't send them a direct message...

 

To be honest, it's quite a mess to start a warranty claim !

Best Answer

‎09-02-2020 04:50

In response to Kaelmiki

‎09-02-2020 04:50

Unfortunately they stopped providing email support a while back. Do you not have "Live Chat" available on your contact page? This has worked well for me before. It is only shown as available when someone is available. Here in the UK it is available as I type this as is telephone support.

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0 Votes

‎09-03-2020 02:21

In response to SteveH

‎09-03-2020 02:21

Thank you for your help ! 

 

I didn't see the live chat for the time being but I'm gonna try to find it.

 

Best regards !

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0 Votes

‎09-03-2020 18:25 - last edited on ‎10-17-2024 06:36 by Fitbit Moderator

In response to Kaelmiki

‎09-03-2020 18:25 - last edited on ‎10-17-2024 06:36 by Fitbit Moderator

@Kaelmiki A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I see where your disappointment is coming from. I appreciate that you mentioned you bought your watch in 2018. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible and provide you with more information about the available options for you. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@SteveH Thank you for your assistance. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎09-04-2020 06:31

In response to SilviaFitbit

‎09-04-2020 06:31

Hi Silvia,

 

Thank you for your help ! 

 

Best regards

Best Answer