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How to remove cards added to Ionic after a reset?

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‎09-08-2020 03:03 - last edited on ‎09-11-2020 12:33 by Fitbit Moderator

‎09-08-2020 03:03 - last edited on ‎09-11-2020 12:33 by Fitbit Moderator

Hi,

I used Fitbit Ionic earlier and added my payment cards there. I’ve now reseted Ionic and given it away. 

I can see from Nordea Wallet that I have still have 3 payment tokens active but I can’t remove them. Help section states that I should choose my watch and deactivate my Fitbit Pay https://help.fitbit.com/articles/en_US/Help_article/2236.htm?Highlight=Card but I can’t see my (previous) watch in the Dashboard. 

What should I do?

 

Moderator Edit: Clarified subject

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‎09-11-2020 12:37 - last edited on ‎10-17-2024 08:14 by Fitbit Moderator

‎09-11-2020 12:37 - last edited on ‎10-17-2024 08:14 by Fitbit Moderator

@TeppoJ A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared. When you perform a factory reset to your watch, it will remove apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings. Can you confirm that you performed a factory reset? What are you seeing in Fitbit Pay in your app? 

Looking forward to hearing back from you.

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