How to restore the Wi-Fi connection on Ionic?

[AlRob]

My watch has lost its connection to WiFi how do I restore it please? without a factory reset hopefully

Moderator Edit: Clarified subject

[SilviaFitbit]

@AlRob A warm welcome to the Community. Thanks for getting in touch about this. 

Since the Wi-Fi connection was lost, please try the following procedure to add a Wi-Fi network to your watch: 

1. In the Fitbit app, tap the Today tab > your profile picture > your watch tile.
2. Tap Wi-Fi Settings.
3. Tap Add Network and follow the on-screen instructions to connect your watch.

Full instructions can be found here. 

I'll be around if you have any additional questions. 

[Skogovsek]

I am unable to connect to wifi through the app?  I have a good wifi connection and my phone is fully charged.  Any suggestions? 

[svdwolk]

Hello! I have the same: am not able to connect to my WiFi through Fitbit app. There are several stories of Ionic owners on connection issue. When  are you going to update the app. My watch is useless now for more than 24hrs. 

[AlRob]

Thanks. Very disappointing for a fairly expensive watch! Not happy. Sent from my Samsung Galaxy smartphone.

[svdwolk]

Hi Silvia FitBit, 

Hello! I have the same: am not able to connect to my WiFi through Fitbit app. There are several stories of Ionic owners on connection issue. When  are you going to update the app. My watch is useless now for more than 48 hrs.

[SilviaFitbit]

@svdwolk @AlRob @Skogovsek Thanks for getting back. I appreciate that you mentioned you're experiencing the same. 

I'll be glad to help you troubleshoot this and restore the Wi-Fi connection on your Ionic. I would like you to confirm that you have the latest app version installed on your phone, which is 3.25.1 for iOS and 3.26 for Android. 

Once your app is updated, please try to restore the Wi-Fi connection again. If you're receiving any error message, please attach a screenshot to your next reply. 

@svdwolk I've shared your post with our Support team and they mentioned you already had a case with them, please continue the communication through email, this to avoid any confusion or misunderstanding. 

Looking forward to hearing back from you.