08-11-2019
17:08
- last edited on
08-12-2019
13:03
by
RicardoFitbit
08-11-2019
17:08
- last edited on
08-12-2019
13:03
by
RicardoFitbit
It won't connect to wifi and says it can't find my watch. I don't see it on my phone's Bluetooth either. Also, where do I find the music from pandora and the stop watch? So confusing!!
Moderator edit: Subject for clarity
08-12-2019 13:03
08-12-2019 13:03
Hello @Kelts it's nice to see you again participating here in the Community Forums.
I appreciate all the details that were shared in your post, it's a pleasure to assist you with your new Fitbit Ionic. If you haven't already done so, I recommend you to check our help article: How do I connect my Fitbit watch to Wi-Fi? for a better understanding of this procedure.
After connecting your Ionic to your WiFi network, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.
Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. To find music from Pandora, please try the following:
I'll be around if you need anything else, please keep me posted.
08-12-2019 20:33
08-12-2019 20:33
okay, it's still not working. When I try to connect to Wifi it says we are not able to find or connect to your Ionic. Why?
Also, where do I find the pandora app on my watch? Where is the stopwatch too?
08-20-2019 20:35
08-20-2019 20:35
Thanks for your reply and update @Kelts, sorry for the delay in replying your post.
I'm sorry to know that you're experiencing connection difficulties with your Ionic and WiFi network. If you haven't already done so, please check: How do I connect my Fitbit watch to Wi-Fi? to learn more about this and then move forward to: Why won't my Fitbit watch connect to Wi-Fi? if you still experience connection difficulties.
Also, the stop watch on your Ionic is in the Timer app. You can learn more about your device here and also the manual. The Pandora app will be on the app that are installed on your device, you just need to swipe your Ionic's display to the right to find them. You can also check: How do I install and manage apps on my Fitbit watch?
See you around.