How to unlock my Ionic with my phone

[Pauloc1973]

My son locked my ionic and it tells me on the watch to "Unlock with your phone" I can't find anywhere on the ionic app to unlock the watch. Please help.

Moderator edit: updated subject for clarity

[blissweb]

Congrats. Worked. Was getting seriously worried there.  🙂   but I will try Garmin next time. The bugs are getting ridiculous.

[Jeff1962]

It says to enter the code displayed on my Ionic, but my Ionic doesn't display a code -- it only says "Unlock with your phone."  How can I enter a code that is supposed to be displayed on my Ionic when my Ionic won't display anything except the message "Unlock with your phone"?

[Hfi]

Cam is great just contact the Fitbit store 

[HARIBABU]

I purchase fitbit versa watch but that is locked so plz re open the lock. I tried to so many times but not show device lock so plz solve this problem. 

[R33R33]

Spoiler

This worked for me.. thanks heaps.. is there another reason it requests this other then failed attempted passwords? It was on chatge on a high shelf where kids cant reach n demanded it once i took it off charger..🤷‍:female_sign:

[19topper]

there is no "Device Lock." button or remotely similar to" activate"

[59Lifer]

Hi Community,

I am receiving the same message ie UNLOCK USING YOUR PHONE. My problem appears to be that the App has dumped or disconnected the IONIC. Why? No idea. So easy fix, I hear you thinking, Add Device, yep, so on we go, all good, UNTIL, yes the CODE, can't see it because the WATCH is …. still locked. Any ideas?  Thanking you in eager but frustrated anticipation.

[59Lifer]

Thank you BigHomieCed, black screen has happened … drums are rolling...…. and fingers crossed!

[59Lifer]

YEAH!! IT WORKED.THANK YOU BIGHOMIECED! Fitbit Support still struggling to understand the question … seriously, first reply was "You have requested how to reset your password!"

[crazychemist88]

Mine will not show me the code to reconnect to my phone.  It buzzes when it connects and asked for the code on my phone screen but when I look at the watch it says unlock with you phone.  I'm so angry and fed up with fitbits not working.  This is the third model I've had issues with.  

[danmareno]

This doesn't work for me I have no unpaired my Fitbit and try to to repair the the watch still says unlock with your phone which

obviously can't do

[CaryW]

My phone note 8 won't pair with my ionic...

[ivoi.]

Hi,

I have the same issue - How can I enter a code that is supposed to be displayed on my Ionic when my Ionic won't display anything except the message "Unlock with your phone"?

I am not able to add back my Ionic to App, because as far as I get to place where I shall add 4 digit PIN, instead of displaying PIN it says, guess what  - yes "Unlock with your phone".

[MagdaHenein]

I went through all the steps until the 4 digit codes as I could not read it in the Lonic because it is still locked. So I could not complete the sitting? Help please.

[Tank2k]

Mine will not tell me the code to add to app after I removed it.

Any other options?

I tried the three finger factory reset, it did nothing except tell me to unlock with phone....

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated.

For the ones that keep having problems, please follow the steps in this help article: How do I unlock my Fitbit device with my phone?

If your device is no longer paired to your Fitbit account, you can try a solution shared by a user in this post.

I am going to close this thread, but if you continue experiencing this difficulty, please contact our Support team or start a new topic.

Have a nice day.

[ivoi.]

Thank you for provided solution!

After 8 idle months my ionic is back on my wrist again!!! 😉

Thanks,

Ivo

[LiliyaFitbit]

Welcome to the Fitbit Community, @ivoi..

I am glad to hear you're back on track after following the instructions in this thread. Thank you for your time and feedback! I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!