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I Still Haven't Received My Fitbit Ionic Refund

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I discovered there was an Ionic recall so I sent mine in in April and two months later I received an email from Fitbit saying I would receive the refund within the next ten business days. Twenty business days have passed and nothing has happened. Why haven't I gotten my refund yet?

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Welcome to the Fitbit Community, @kw6. I'm sorry to hear that you haven't received your Fitbit Ionic recall. I'll be hapy to assist.

I noticed that you contacted us and got instructions from our team. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

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Welcome to the Fitbit Community, @kw6. I'm sorry to hear that you haven't received your Fitbit Ionic recall. I'll be hapy to assist.

I noticed that you contacted us and got instructions from our team. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

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