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I bought a used Ionic and it's asking for a pass code. Can I reset it somehow?

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‎05-01-2019 11:20

‎05-01-2019 11:20

Hi all, I just bought a used Ionic online and I'm super excited about trying my first FitBit!

Unfortunately when I try using the watch or connecting it to my phone via the FitBit app, the number pad comes up asking for a password. I've been looking on this forum as well as google and I can't seem to figure it out so I thought I'd ask for some help. Is there any way to fully reset it and get rid of the pass code and the previous owner's information? If not, can the person I bought it from reset it remotely somehow, or at least take the pass code off so I can reset it? Thanks for any info!

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‎05-01-2019 14:00

‎05-01-2019 14:00

Just do a factory reset and you can start over. Do this: Press and hold the left and bottom right buttons together, until the Fitbit icon appears, then release.

Work out...eat... sleep...repeat!
Dave | California

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