I can not get my cell and my Ionic to download a clock face.

[Crusaders69]

Overnight my Ionic displayed a " Clock Error" message and directed me to go to my mobile app. I've tried several different clock faces and with each one, I get an "Install Failed". I've shut my watch off for several times, each time for longer periods. Still no change. 

[Guy_ · Accepted solution]

Hi, Are you able to swipe left and go to Clocks and select another available clock on the watch, if there is one?

This might help you out of the impasse.

[Crusaders69]

Hey Guy,

Yes, I went to my clock setting on my Ionic and selected the four remaining choices that I had. still received the error message. I then deleted those  four choices and selected a new faces from my mobile app, still same error message.

Grrrrrr.

[Guy_]

Hi @Crusaders69  - thanks for the feedback, were you able to restart the watch and also the phone and do a sync?

First check on the watch if the 4 have disappeared. If it wasn't syncing properly, probably they're still there?

[Roncavaretta]

We I can swipe left but I have no clocks on my watch and I receive an error message each time I try to download a clock face

[Roncavaretta]

What was the fix I am having the same problem and I am unable to download a clock face to watch

[Guy_]

@Roncavaretta  - did you restart your watch and sync successfully with the phone?

[Crusaders69]

yep and I even uninstalled my mobile app and reinstalled it. Still same Error message.

[Guy_]

Hi, @Crusaders69  - try talking with Fitbit support, can be reached in the Fitbit app, profile photo, help & support.

[Crusaders69]

The stuff they told me to do, I already done. ended up doing a Factory reset. So far, problem has been solved.

[Roncavaretta]

Who did you do the factory reset? I’m having the same issue. 

[Guy_]

Hi, @Roncavaretta  - please exhaust all other options first. There is always a risk a factory reset will kill your watch altogether.