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I can't pair my Fitbit Ionic with my iPhone

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‎07-08-2021 06:30 - last edited on ‎07-08-2021 18:24 by Fitbit Moderator

‎07-08-2021 06:30 - last edited on ‎07-08-2021 18:24 by Fitbit Moderator

1. Fitbit Ionic won’t display pairing numbers to go the app. Pin code screen displays but is unresponsive to touch. My iPhone connects to watch but won’t pair. 

2. unresponsive pin code screen . Buttons won’t depress 

 

 

 

Moderator edit: subject for clarity

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‎07-08-2021 18:26

‎07-08-2021 18:26

Hello @tsartor. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. If you haven't done so, I'd recommend making sure that you have followed all the recommended steps suggested in this help article: Why can't I set up my Fitbit device?

 

If that hasn't worked, please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Hope this helps.

Wilson M. | Community Moderator, Fitbit.
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