I done a reset and now my Fitbit ionic won’t turn on

[Smcmiss]

Hi my Fitbit ionic is about 3 years old, has been working fine mostly, lately it was syncing properly to my app, I unpaired it etc, I turned it on and off then it stayed on the Fitbit start screen with all the dots.

it kept looping that, came on here and read about a full reset, done that with the 3 buttons let the bottom one go etc, now it’s a totally black screen, nothing happening at all? 
tried charging no diff at all, the next day still nothing? 
many advice at all please! 

[Jbarclay]

Can't believe there is no replies. With what this cost I can't believe how buggy this is. Please let me know if you get a response.  I'm almost done with Fitbit. 

[SunsetRunner]

Did you install the latest update prior to your Ionic syncing issues?

[Smcmiss]

I’d say I did I’m usually good to mind it.

Get Outlook for iOS

[Smcmiss]

Totally there fairly expensive to be just letting go like this? Still no life in it at all, I’ve literally resigned myself to the fact I have to get a new one and it won’t be a Fitbit.

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[AlvaroFitbit]

@Smcmiss @Jbarclay Welcome to the Community. 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@SunsetRunner thank you for your help in this thread.

Hope this helps.

[Jbarclay]

I was in the process of updating. I understand there can be bugs in software,  just wish I could get it reset. Help!!!!!!!

[Janniemaggie]

I have the  exact same problem! Logo jeros looking on black screen, unable to re-set, re-start etc. Worked fine this morning . 

[AlvaroFitbit]

@Janniemaggie I hope you're doing well!

@Jbarclay you can restart your device by following these instructions.

@Janniemaggie Since you already tried to troubleshoot the issue then please contact our Support team via the link in my previous post.

I'll be around

[Janniemaggie]

Thanks!
Tried holding buutons for 10 sec again and it restarted eventualiteter. Re-connected With mobile phone and upgrade firmware. Now all is good! 🤩
Regards Jannie

Sendt fra min iPhone

[AlvaroFitbit]

@Janniemaggie that's great to hear! Thank you for sharing what you did to fix your issue and really to know that you are back on track!

Happy stepping!

[Smcmiss]

Well after contacting Fitbit support who agreed I done everything possible to fix my Fitbit, they decided to give me a 35% discount on a new one? 
Which I won’t be using as I have no intention of purchasing another Fitbit. 
If they find it acceptable that I pay 250 for an Iconic to last a mere 3 years and decide that’s acceptable as a company to not replace something that’s clearly faulty then no wonder this forum is rife with complaints. 
I’m off to Apple to see if they are any better. 

[AlvaroFitbit]

@Smcmiss sorry to hear about this. Thank you for giving Fitbit a chance and regardless of the device you choose to buy I do wish you can keep an active lifestyle and that you can reach all your goals.

I'll be around.

[SunsetRunner]

Same issue here.  Mine didn't even reset after following the three button hold and releasing the bottom right button, it keeps getting stuck in the fitbit icon loop.  I reached out to support and they offered the same 35% off on my next purchase.  This is my 3rd Ionic, since the first time it was launched.  So given the history, I feel like Ionic doesn't last long more than 2 years by average, and also given that fitbit is listing it as a legacy device, guess the support is going to be limited.  I'm done with fitbit, and going for Garmin.  It's a shame Fitbit, after being one of the reliable brand, the customer support could be much better.  I feel like after Google acquisition, and as Samsung launched their first Wear OS smart watch, it looks to me the firmware update could be a possible cause for this issue, pushing fitbit users to go with Samsung Galaxy Watch 4.  It's just my hypothetical theory 😊. LOL. 

[Smcmiss]

You had 3? So you certainly gave them a fair chance, I will stick to one I’m afraid, was thinking of Garmin myself it’s horrible being without my watch for the gym.

[Smcmiss]

Well lads I stupidly went to purchase another Fitbit, my partner just said to avail of the 35% off, anyway went to Fitbit to purchase the Sense, but lo and behold because THEY are having a sale I can’t use my code? 
absolute joke of a company to be honest never again will I give my money to Fitbit I’m fuming. 

[SunsetRunner]

Don't think about the 35% discount, think about how much you've to spend more to get this stupid Fitbit watch. When I looked it up for Sense it's close to $200. I'd rather get the new Galaxy Watch 4 with pre-order discount now or get Garmin Forerunner 55 for that money.

Regards,
Senthil

[Smcmiss]

Totally, I bought a new smart watch today anyway, won’t ever use Fitbit again. 

Thanks for all the replies lads. 

[SunsetRunner]

Yes, given other options back in last 4-5 years, I felt Ionic was reliable esp when it comes to lap swim and on the beach.  But, the second watch gave up after 2-3 beach swims.  I still went and bought the same again, as it was better than other options I had.  But, now guess it's time to move away from Fitbit if they can't put up the fight in the market. 

[Smcmiss]

I’ve seen a great selection over the last few days, I bought a HUAWEI one today I only got the Fit Watch as I wanted to see how it goes, and already the capabilities surpassed Fitbit even as cheap as it was, so I’m actually delighted now.