I have waited over 6 weeks for Ionic Refund

[beesham]

My friend and I submitted a few Ionic watches in September but it’s been over six weeks and we haven’t received any updates or a refund. Could you please support us and update the refund status?

Moderator Edit: Clarified subject.

[HorareyFitbit]

Hi @beesham, welcome to the Community!

I understand your situation regarding the refund of the Ionic devices.

 I'd suggest you visit this following page to understand in a better way how to proceed with your process.

Safety Recall of Ionic Smartwatches

[beesham]

I’ve already submitted my claim but there’s been no update and it’s been over six weeks. My PayPal still hasn’t received the refund. Could you help to assist?

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @beesham. I'll be happy to assist you. 

I sent you a PM with more information about this.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.