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I haven't received my Ionic refund

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‎04-03-2025 16:51 - last edited on ‎04-04-2025 09:04 by Fitbit Moderator

‎04-03-2025 16:51 - last edited on ‎04-04-2025 09:04 by Fitbit Moderator

My watch was disconnected from my phone at the beginning of March, and I still haven’t received the refund.

 

Moderator Edit: Clarified subject.

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‎04-04-2025 09:36

‎04-04-2025 09:36

Welcome to the Fitbit Community, @huyue194. I'm sorry to hear that you haven't received your Ionic refund. Thank you for letting us know that your watch was disconnected from your phone at the beginning of March. I'll be glad to assist.

I'd recommend contacting our Support Team with your case number in order to get an update. They should tell you the time your refund is going to take. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎04-04-2025 09:36

‎04-04-2025 09:36

Welcome to the Fitbit Community, @huyue194. I'm sorry to hear that you haven't received your Ionic refund. Thank you for letting us know that your watch was disconnected from your phone at the beginning of March. I'll be glad to assist.

I'd recommend contacting our Support Team with your case number in order to get an update. They should tell you the time your refund is going to take. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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