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I keep having to reinstall my Ionic in the app

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‎09-12-2021 01:39 - last edited on ‎09-12-2021 09:53 by Fitbit Moderator

‎09-12-2021 01:39 - last edited on ‎09-12-2021 09:53 by Fitbit Moderator

Lost what to do . I’m having to reinstall my all the time . Reset the watch removed and reconnected on phone

. Removed app and reinstall it .

In the Bluetooth on phone it says still connected yet vanish from app .

Downloaded latest app too . 

my phones an iPhone12  pro max . 
anyone else had this problem. 

 

 

Moderator Edit: Clarified subject

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‎09-12-2021 09:55

‎09-12-2021 09:55

@SinbadUK Welcome to the Community.

 

Thank you for troubleshooting this issue. You can try the following (which includes some steps that you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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