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I'm no longer able to receive text or call notifications.

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‎05-31-2018 21:58

‎05-31-2018 21:58

I am no longer able to receive text or phone notifications on my ionic. I have looked at all the post and none of the fixes suggested work. I have a Samsung S8. This is very frustrating. Any recommendations on how to fix this?

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5 REPLIES 5

‎05-31-2018 23:36

‎05-31-2018 23:36

Hi @FLCT.

 

Have you tried all the troubleshooting instructions in the help article? It's worth taking a look incase you may have missed something. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎06-01-2018 00:58

In response to N8teGee

‎06-01-2018 00:58

Are you able to see notifications on the lock screen of the phone? 

And have you checked the ionic? 

Hold the left button

Swipe left. 

Is notifications turned on? 

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‎06-01-2018 05:14

In response to Rich_Laue

‎06-01-2018 05:14

My notifications is turned on on the ionic. I can't see the messages on a locked screen but as soon as I unlockit I can swipe down and see the messages. I can hear the notification alert and see the light when I receive a new message when the screen is locked.

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‎06-01-2018 05:49

In response to N8teGee

‎06-01-2018 05:49

Yes I have. I spoke to Fitbit technical support this morning and they were able to resolve the problem for me.
Thank you to everyone who try to help me resolve this I appreciate it.

Sent from Yahoo Mail on Android
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‎06-01-2018 14:06

In response to FLCT

‎06-01-2018 14:06

I'm glad you got them working. 

 

Just a quick not about iOS and Android, if notifications do not pop up on the lock screen .Fitbit says that they will not be sent to the tracker. 

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