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I only see some gray dots on the screen

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‎02-06-2018 14:55 - last edited on ‎02-05-2019 19:25 by Moderator Alum

‎02-06-2018 14:55 - last edited on ‎02-05-2019 19:25 by Moderator Alum

just received the ionic in the mail today followed the steps to activate the fitbit. my phone said it was complete. but all i see are grey dots. it does not respond to swiping the screen,nothing happens when i press any of the buttons.  is this defective? 

 

 

Moderator edit: subject updated for clarity 

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‎02-06-2018 16:38

‎02-06-2018 16:38

Try a Restart, Jason.

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