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I was invited to be a Beta testing for Ionic, now it's not working

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‎05-17-2019 06:11 - last edited on ‎08-19-2021 16:50 by Fitbit Moderator

‎05-17-2019 06:11 - last edited on ‎08-19-2021 16:50 by Fitbit Moderator

Was invited to be a beta testing for my ionic, now it’s completely dead. Did all the trouble shooting. Never get to speak to a real person that has anything to do with the test. Just emails that you can’t respond to. Wish I never said yes to this. All I want is my watch. Now it’s a waiting game. Any suggestions?

said it was part of corporate!

 

Moderator Edit: Clarified subject

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‎05-17-2019 11:21

‎05-17-2019 11:21

Like to know how do you get in touch with corporate!

disgusted talking to fit bit

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‎07-15-2019 07:38

‎07-15-2019 07:38

This just happened to me too.  This is completely unacceptable of fitbit, and I sincerely hope that they make this right.  Support just tells me the battery is dead, I'm out of warranty, and therefore out of luck.  So there's no help there.

 

It does sound like the battery issues are far more widespread though, so unfortunately I think it's likely absolutely nothing will be done about it, it's a more fundamental problem with fitbit itself.  

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