help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

IONIC - Dropping WIFI or Bluetooth - Need to reset almost hourly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2019 04:43

‎08-28-2019 04:43

Since Sunday Aug 25, I have had to reset (hold left button and bottom right button)  my Ionic almost hourly because the watch drops WIFI or Bluetooth. I know when it drops because my temperature is in Celsius rather than Fahrenheit and the watch won't sync and the APP on my Samsung Galaxy S9 cannot find the device. My Bluetooth is on, the watch is paired. When the watch is reset, and the displays are correct, my WIFI is set up correctly. When the WIFI or Bluetooth has dropped (from the watch) the WIFI networks cannot be found, and the app display just spins.

Having to reset my Ionic almost hourly is not a great option!

Please advise. 

Best Answer
1 REPLY 1

‎08-29-2019 09:46

‎08-29-2019 09:46

SO...we did a factory reset on the Ionic. That was a disaster! It took my husband 4 hours to get it working again! And part of that was deleting the app on my samsung galaxy s9 and reinstalling it. And it still drops the Bluetooth/Wifi, but not as much! I don't know what happened on Sunday Aug 25th but Fitbit has screwed a lot of people. And that's not right. I am now looking at a Samsung smartwatch. Thank you Fitibit!

Best Answer
0 Votes