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Icon :pink phone with lock picture

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‎10-06-2017 09:41

‎10-06-2017 09:41

Hi,

 

Could anyone help me please, I bought my Fitbit Ionic yesterday, all was fine until suddenly earlier today a pink icon came on the Fitbit stating Unlock with your phone ! can anyone advise please on what I need to do. I am presently waiting for Customer Services to ring me back.

 

Thanks in advance

 

Julie   

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‎10-06-2017 10:44

‎10-06-2017 10:44

Well, I can actually say, I have never seen what you're seeing.  However, try this:   Resetting your Ionic: (Press and HOLD the left and bottom right buttons together, until the fitbit icon appears, then release).  The reset has always worked for me when things get hookie and hopefully will for you as well!!

 

Let me know if this worked for you!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎10-06-2017 21:03

In response to GySgt_Seidell

‎10-06-2017 21:03

Many thanks for your reply.  I did try that as Customer service advised me unfortunately that didn't work. I have managed to unlock it now (not really sure what I did ) I was just messing and it was something to do with the pin number.  Thanks for taking the time to reply.


Sent from my Samsung Galaxy smartphone.
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