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Iconic GPS not connecting

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‎12-01-2021 11:12

‎12-01-2021 11:12

My Iconic is 2 years old, had no problems up until 5 days ago. It will now not connect to GPS. Have done a factory reset and still no connection. What is the solution, thanks. 

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‎12-01-2021 13:52

‎12-01-2021 13:52

Welcome to the Fitbit Community, @GrMn.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

I would recommend restarting your Watch by following these steps. In addition, you can follow our troubleshooting tips in this article in the menu "How do I get my Fitbit device to connect to GPS?".

 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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