Iconic dies after swim

[Zoet76]

@CarlosCFitbit I purchased my iconic in april and was excited to get the opportunity to wear it for a swim today, in my Mother’s pool. It tracked my lengths brilliantly but I’ve come to it this evening and I have a black screen. I’ve tried the restart and that doesn’t work. Having read some threads on here I checked and I have condensation on the back by the sensors. I bought this specifically to track swimming lengths, do I return it to the shop I bought it from? I have the originally packaging. 

[WavyDavey]

Hi @Zoet76,

If you're still within the return window of the store's policy, I would exchange it with them. It will be much quicker that way rather than having to ship the watch back to Fitbit and wait for the replacement to be mailed back.

Either way, you'll be taken care of. 🙂

[PW74]

Hi, I’ve had my ionic since December and had a similar experience last night despite having used whilst swimming a number of times before. It worked fine whilst I was swimming but after getting out, the heart rate monitor appeared not to be working and the step counting was sporadic with the screen reverting to the Fitbit dotted logo intermittently. I placed it on charge later last night and it appeared to take a full charge but by around 2:20am it had died and the battery appears incapable of retaining any charge this morning. Fitbit don’t appear to be monitoring their Twitter helpline this morning so I’ll probsbly try returning it to the store so I’m not inconvenienced for too much longer but after a number of app glitches recently this is a disappointing development 

[PW74]

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@Zoet76 wrote:

@CarlosCFitbit I purchased my iconic in april and was excited to get the opportunity to wear it for a swim today, in my Mother’s pool. It tracked my lengths brilliantly but I’ve come to it this evening and I have a black screen. I’ve tried the restart and that doesn’t work. Having read some threads on here I checked and I have condensation on the back by the sensors. I bought this specifically to track swimming lengths, do I return it to the shop I bought it from? I have the originally packaging. 

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Hi, I’ve had my ionic since December and had a similar experience last night despite having used whilst swimming a number of times before. It worked fine whilst I was swimming but after getting out, the heart rate monitor appeared not to be working and the step counting was sporadic with the screen reverting to the Fitbit dotted logo intermittently. I placed it on charge later last night and it appeared to take a full charge but by around 2:20am it had died and the battery appears incapable of retaining any charge this morning. Fitbit don’t appear to be monitoring their Twitter helpline this morning so I’ll probsbly try returning it to the store so I’m not inconvenienced for too much longer but after a number of app glitches recently this is a disappointing development 

[Crascall]

Hi, spooky!

same issue today. On holiday in Bulgaria and after swimming in the sea I found that the display was very dim. Has now gone enitirely dead

[Bahappy1]

This worries me a lot, i had a fitbit versa which went dead the second time i went swimming with it, i send it back to the retailer and I bought the ionic expecting this one to be better waterproof, i had it for a swim no issues. but a shame that one can not fully rely on it being waterproof

[Dale7]

I had the same issues. The best one I've used was the Fitbit Charge series.

[PW74]

I’m thinking it must be the salt water in the sea that it can’t handle because I’ve used it in swimming pools lots of times without a problem - shame though

Sent from the iPhone of Patrick Warner

[Dale7]

It was in a swimming pool it actually survived in the salt water.