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Iconic functions not recording since firmware update on 10/09/2019

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‎10-10-2019 09:31

‎10-10-2019 09:31

Since updating firmware on my Iconic yesterday (10/09/2019) several reporting functions have stopped working...Sleep Tracking, Exercise, Heart Rate details, etc.

 

I have reset my Iconic (twice), shut off and back on, turned my phone off and on (iPhone XS Max with latest IOS version.

 

nothing seems to work...Is there a way to go back to the prior firmware? Or fix this firmware? 

thanks,

Chris

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‎10-11-2019 03:46

‎10-11-2019 03:46

Since the update I can still see most features on my watch, but syncing with my huawei mate 20 lite isn't possible anymore. 
I took the steps regarding battery management as explained on the fitbit page (https://help.fitbit.com/articles/en_US/Help_article/2322#huawei) but still.

For now I went back to the prior software by doing a factory reset to wait out until they fixed the issues.
I would appreciate it, if the issues would be solved soon
Marten

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