help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Iconic unable to switch on after a swimming session.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2018 07:35

‎11-20-2018 07:35

Hi, my icon went haywired after bringing it for a swim for the second time. At first the step counting keep counting even when I am still. There after it kept restarting it self. Now it can't even switched on. I discovered there are water vapours inside the 3 little square plastic above the charging port. I thought it is supposed to be swim prove? How can I claim warranty?

Best Answer
0 Votes
1 REPLY 1

‎11-20-2018 08:25

‎11-20-2018 08:25

Hello @DelvinLee o would look below and click on the warranty link, then go to the top right slide out menu and contact Fitbit. 

The contact Fitbit link may also be found through the help link below or under help in the fitbit app.

Sorry to hear it did not survive.

Best Answer
0 Votes