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Iconic won't connect to wi-fi

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‎12-04-2018 04:03

‎12-04-2018 04:03

I have had this issue for MONTHS and customer service advised they were working on a solution. I have a Samsung S9+, which is comparable. I have tried all troubleshooting repeatedly, even after this last upgrade. I also am not able to manually enter a wi-fi spot. Any idea when this will get "fixed"? I also have not received any notifications as far as texts or call alerts like I used to. I purchased this in Dec last year a gift to myself and it stopped doing half of the functions is was supposed to. I really would just like a refund.

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‎12-05-2018 07:35

‎12-05-2018 07:35

@Darco0926 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you have had with Ionic not syncing or receiving notifications to Samsung S9+. Thanks for trying all of the troubleshooting steps provided and for contacting customer support regarding this. 

 

I'm glad to read that customer support is now working on a solution to get you back on track. I'm sure they will let you know once this is fixed. You can discuss the refund process with them as well; please check the warranty here.

 

In the meantime, you could try syncing with a computer or with another compatible device.

 

Thanks for your patience. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

View best answer in original post

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1 REPLY 1

‎12-05-2018 07:35

‎12-05-2018 07:35

@Darco0926 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you have had with Ionic not syncing or receiving notifications to Samsung S9+. Thanks for trying all of the troubleshooting steps provided and for contacting customer support regarding this. 

 

I'm glad to read that customer support is now working on a solution to get you back on track. I'm sure they will let you know once this is fixed. You can discuss the refund process with them as well; please check the warranty here.

 

In the meantime, you could try syncing with a computer or with another compatible device.

 

Thanks for your patience. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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0 Votes