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Iconic

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‎09-15-2018 11:20

‎09-15-2018 11:20

My iconic stopped sync on Tuesday . I have tried everything including deleting the watch from my account and re adding it. And now it won't even install ,it finds it but then won't go any further any suggestions please.

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‎09-15-2018 12:00

‎09-15-2018 12:00

I'm not sure what ws included wiyhb everything that was tried @NKM65, you didn't say. There is also no mention of what device is used for syncing the tracker.

 

However the reason you are unable to setup the tracker as a new device is because the non sync issue has not been fixed.

 

I'm going to assume that you use some type of phone?

First let's go to the phones Bluetooth settings and remove the ionic

Let's make sure that the app is up to date 

Restart the ionic. Http://help:fitbit.com/?q=restart

Let's log out of the Fitbit app, this should clear the apps cache

Restart the phone

Now try and set it up.

 

Here are links to some help articles. 

https://help.fitbit.com/?q=Setup

https://help.fitbit.com/?q=Sync

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‎09-16-2018 01:22

In response to Rich_Laue

‎09-16-2018 01:22

Many thanks for the advice , back up and running


Get Outlook for iOS
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