Incoming call notification stays on Ionic even after accepting a call

[heeemz]

Off late I have seen very irritating issue, incoming call notification on ionic stays as is, even after accepting a call.

I use iPhone paired with ionic

On receiving in coming call, I get notification on my ionic (all good so far)

Issue starts here onwards

After accepting a call from iPhone, ionic continues to display call coming in,

This notification continues to remain as is, even after I have completed conversation on phone, the only way to remove this notification is press disconnect button on ionic

What a false alarm, and very irritating behavior

Moderator edit: updated subject for clarity

[MarreFitbit]

It's nice to see you around the forums @heeemz! Thanks for letting me know what you have to do in order to delete the incoming call notification on your Ionic. 

I'd recommend restarting your tracker by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If the issue persists, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Ionic > Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen
   • Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[heeemz]

Thanks you, the issue was resolved by unpairing and pairing of ionic - iPhone. Removed pairing by forget device in iPhone.

Regards,

Moderator Edit: Personal Info Removed

[SantiR]

@heeemz You are very welcome! I'm glad to read that the situation you were experiencing is now resolved and that you are back on track now. I'm glad you were able to find some useful help in the Fitbit Community. 

Thanks for sharing the specific steps that helped you out with this. I'm glad other users will find this useful!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Amanda_T]

I tried these steps and mine is still doing it. My old Ionic died so Fitbit sent me a new one.  They both had/have the issue.  

[MarreFitbit]

Welcome on board @Amanda_T, it's nice to see you here! Sorry to hear you've been experiencing this issue. Did you try the steps I've posted here? Unpairing and repairing the tracker worked for @heeemz, let's see if that works for you too. 

Let me know the outcome! 

[HansRT]

I have the same issue now and then. It occurrs intermittently. Please I dont want any of the moderators givning a bs standard answer to this. 

[MarreFitbit]

Hey there @HansRT, thanks for stopping by! So I can better assist you with this, can you please answer the following questions:

- What mobile phone are you using to sync? 
- What notifications do you have set?
- Are you having issues with all the notifications or just one specifically? 
- Is your mobile app up-to-date? 
- Are you aware that once you open the conversation/text on your phone, it won't be on your watch?
- If you tried some troubleshooting steps already, what were those? I'd appreciate if you can list them.

[heeemz]

---

@heeemz wrote:

Thanks you, the issue was resolved by unpairing and pairing of ionic - iPhone. Removed pairing by forget device in iPhone.

Regards,

Moderator Edit: Personal Info Removed

---

Unfortunately the issue surfaced again. Performed similar steps, resolved for now. I hope it doesn't come back again, it would be irritating if it comes back again and again.

[SantiR]

@heeemz Thanks for your reply and for sharing the update. Thanks for your effort in performing some steps to get this sorted again. I'm glad it is working properly now.

Are you still experiencing the same? Did the same happened again?

Also, what steps did you tried that helped you out this time?

Keep me posted! 

[heeemz]

---

@SantiR wrote:

@heeemz Thanks for your reply and for sharing the update. Thanks for your effort in performing some steps to get this sorted again. I'm glad it is working properly now.

Are you still experiencing the same? Did the same happened again?

Also, what steps did you tried that helped you out this time?

Keep me posted! 

---

Yes, the issue repeated again, not once but twice, frustrating.

I followed exactly steps as done earlier (as outlined in your post earlier), it works fine for some time and goes back to same problem. On one occasion, the issue was resolved by switching IONIC on and off, other time - reboot didn't help, had to do Bluetooth pairing / un-pairing steps.

[Amanda_T]

I followed the steps and it is still having the issue.  I have an Iphone 7 Plus. 

[heeemz]

I not receiving notifications any more on IONIC, I have tried all these steps few times with no luck. Can someone help? This is a BIG bug, and falls much short of smart watch with notifications not working.

I am starting to think thumbs down to FITBIT due to inconsistencies.