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‎07-12-2018 02:15 - last edited on ‎07-13-2018 05:11 by Fitbit Moderator

‎07-12-2018 02:15 - last edited on ‎07-13-2018 05:11 by Fitbit Moderator

I have been in contact on twitter with one of your colleagues and they have issued a case no. 25671809 and they told me that some one would contact me. Until now no contact via email.

I am a bit worried on this and my patience is becoming less with regards to this case

 

Moderator edit: Updated subject for clarity 

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‎07-13-2018 05:46

‎07-13-2018 05:46

Welcome to the Community @Rabin69! I appreciate that you've shared the case number. I've shared your case with our Customer Support and they've mentioned that they have already contacted you, please continue the communication via email. 

 

Our Customer Service usually doesn't take too much to reply, rest assure that once you have a case number our team will contact you soon. 

 

Hope your issue gets resolved. Don't hesitate to come back if you have any question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-19-2018 03:52

‎07-19-2018 03:52

My God. What is wrong with support. Since monday they are processing my return label and no feedback except some remarks on the delay. This is the worse support on the internet i have seen.

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