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Intermittent shutdowns with normal use

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‎09-02-2020 21:05

‎09-02-2020 21:05

Watch will work fine and at time I go to look at time or whatever, and when the motion setup is selected, the movement of my hand will result in a blank black screen.  The only way to get it back is the force quit and restart with left and bottom button.  Once it restarts I continue to have sync issues with the ionic.  

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‎09-03-2020 12:48 - last edited on ‎10-17-2024 06:13 by Fitbit Moderator

‎09-03-2020 12:48 - last edited on ‎10-17-2024 06:13 by Fitbit Moderator

@SunsetRunner A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the detailed information shared. It's pretty weird that when you move your wrist for your Ionic to turn on, it shows a blank screen. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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