Invalid Tracker Trust Payload : 6200 GrizzlyBer :: ParsingError

[SunsetRunner]

Hello,

Needed to wipe my Ionic and do a reset on my phone to fix a connectivity issue. I'm back online but receive this error when attempting to set a passcode on the tracker or set up wallet.

I've removed and set up the tracker again. I've rebooted both devices. I've removed and reinstalled the Wallet app on the tracker.

No luck. Help?

[SantiR]

@SunsetRunner I hope you're doing well! Thanks for reporting the situation you are experiencing while setting a passcode or wallet. Also, thanks for trying those steps in order to sort this out.

What kind/model of mobile device are you using?

Could you please share a screen shot showing the error message? That way I can take a closer look at it. 

Keep me posted! 

[SunsetRunner]

Hi Santi,

I'm using a Samsung Galaxy S8+. I believe I'm running the most up-to-date software. Here's a screenshot of the error as you requested.

Thank you for your assistance 🙂

[SantiR]

@SunsetRunner Thanks for your reply and for sharing the screen shot!

This is indeed very strange. Now that we have the screen shot we will investigate this further. I will let you know any findings regarding this. I'll keep you posted.

What card are you trying to add?

Also, did you had this set up already before you did the factory reset? 

Thanks again for sharing the screen shot. 

Keep me posted with any updates too! 

[metricminute]

This same issue just happened to my Fitbit Ionic. I had done a factory reset of the phone a couple days ago and had a wallet with a credit card registered on it before I reset it. 

Now I can't get my wallet to work at all. 

Any progress?

[SunsetRunner]

No, I haven't had any luck figuring it out.

[EHebert]

I'm having the same issue with me Google Pixel. The issue started after I selected "disable device lock"

[SantiR]

@metricminute @EHebert Welcome to the Fitbit Community! Thanks for sharing the situation you are experiencing with Fitbit Pay and that error message. @SunsetRunner

Currently, we are still investigating this to find why is it happening. I will keep you updated. In the meanwhile, please try the following:

• Log out from the Fitbit app.
• Reboot your phone.
• Log back in to the Fitbit app.

Hope this helps and thanks for your reports.

Keep me posted!

[SunsetRunner]

Tried it. Didn't work 😞

[metricminute]

I also tried it and the same error was still there.

So I restarted my Fitbit ionic with a hard reset. Since my Fitbit ionic
came from the factory with the 1.0 software, I had to update mine to the
2.0 OS and that took a long time.

After that update, I chose to not activated the wallet during the tips
walkthrough. Then when I wanted to setup wallet again the error came up.

Not sure if that helps but just wanted to add that to the convo
--

Moderator edit: personal info removed

[SantiR]

@SunsetRunner @metricminute Thank you both for trying those steps and confirming they didn't work. Thanks for trying other steps to sort this out too. Every details helps.

So, our team is investigating this and looking for a fix; I will keep you updated once I found any more details about this. If you happen to have any more details the coming days to share, please do.

Thanks for your patience. See you soon! 

[udaykiran0]

Exact same issue. Tried everything discussed on this thread. 

[vigokv]

some solves this error please

[udaykiran0]

This worked for me.

Disable device pin.

Delete the tracker from app.

Delete the device from bluetooth.

Factory reset the device and setup again.

This time all the credit cards and Fitbit pay are all reset without any isuue.

[SantiR]

@udaykiran0 Welcome to the Fitbit Community! Thanks for sharing the workaround that helped you to sort this out. I'm sure this will be helpful for other users too.

How did you found out this workaround? It's great. Keen to hear if these steps had also helped other users too?

@vigokv It's great to see you in the Fitbit Community! Thanks for reporting that you are getting the same error message. 

Please try the above steps as it seems this has helped sorting this out! Please let me know your results.

Keep me posted! 

[SunsetRunner]

I can't delete a device pin when my device doesnt have a pin anymore.

[SunsetRunner]

Tried all the advice here. Same issue.Same error with latest firmware

[udaykiran0]

Just disble the pin

[SunsetRunner]

There's no PIN to disable on either the watch or the phone. That's what I'm
saying.

Moderator Edit: Personal Info Removed

[WeetBix]

I have the same problem - no pin and am unable to resolve through various resets and deletion of the app.

Quite happy to return my Ionic for a refund so Fitbit has something to work with.

This post has gone on way too long without a resolution.

If it can't be fixed then either replace the device or give people their money back.