Ionic Adidas not restarting after factory reset

[Elvas]

Problems started 3 days ago:

1. Can't sync normally, need to try more than 5 times.
2. Ionic turned down by itself even under full battery level. The clock was stopped every time when it turned down. It happened several times everyday for 3 days now, even during my exercises. 
3. I followed the suggestion from the community to restart it every time when it turned down. But the problem still not been solved.

Therefore I decided to follow the instruction to do the factory reset, and now my Ionic Adidas can not restart after the factory reset. 

I got this Fitbit since 2018, and it was running very well without any problem at all, until now.

Need help.

[Dbellisle]

I am having the exact same issue. Following this thread.

[RicardoFitbit]

Hi @Elvas and @Dbellisle, welcome to the Community Forums!

@Elvas Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. Please keep an eye on your email inbox because they'll contact you soon.

@Dbellisle Thanks for your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions, I'll be around.

[Dbellisle]

I have tried restarting it multiple times. It seems that this may have been due to the OS update. The  fitbit was working fine. I did the OS update, then it stopped tracking my steps and heart rate. I couldn't sync it with my phone. I did a factory reset, now it won't do anything. It's stuck on the start-up/setup note to download the fitbit app. I try to sync it with my phone to go through the setup process, but the app on my phone says it doesn't see the fitbit. I restart the fit bit multiple times, and its plugged in and fully charged.

[Elvas]

Thanks for your support. 

After 3 days, it's still not waking up yet. I wish the Customer Support team can reach me soon.

[Elvas · Accepted solution]

The Fitbit Customer Service is great!

Today I get my ionic replacement ordered through Fitbit customer service. 

Lucky me that I'm still within the 2 years warrantee in EU. 

The service was quick and efficient.

Love Fitbit !

/Alwin

Moderator Edit: Formatting

[Elvas]

New update to everyone. Funny things happened. 

The new replacement of Fitbit Ionic I got 5 days ago, present the same issue right now.

Is that some kind of virus from the Fitbit application?

Moderator Edit: Formatting

[Elvas]

The new replacement of Fitbit Ionic I got 5 days ago, present the same issue right now.

Turn off by itself, and can not turn on again.

I'm very sure about this time it is the software issue.

Is that some kind of virus from the Fitbit application?

Moderator Edit: Personal info removed

Moderator Edit: Formatting

[Dbellisle]

Wow... That's crazy. Very infuriating.