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Ionic Battery Died-Stays at 0%

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‎08-06-2018 09:33

‎08-06-2018 09:33

Hello,

I have the following problem with my Ionic: the battery died and will not charge. It stays at 0%. Here are the steps I have taken to try to fix the problem:

 

      1.Use different plugs such as computer or wall outlet (tried a few different plugs)

      2. Reset using the buttons on the watch itself

      3. Clean the connectors on the watch

      4. Turn the phone off and on

      5. Let the watch charge 

 

 

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3 REPLIES 3

‎08-07-2018 06:00

‎08-07-2018 06:00

Hey there @SunsetRunner, thanks for stopping by! Thanks for already taking the time to troubleshoot this inconvenience with your Ionic, nice way to go! 

 

After reading your post, it seems that you've exhausted all the possible solutions to fix the issue with the battery. So, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

 

Let me know if there's anything else I can do for you in the meantime. 

Maria | Community Moderator, Fitbit


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‎08-07-2018 07:15

In response to MarreFitbit

‎08-07-2018 07:15

Mine did the exact same thing yesterday.  It died and stays at 0%.  I have followed all of the same steps that Maria had, but to no avail, it still stays at 0%.

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‎08-07-2018 07:38

In response to MarreFitbit

‎08-07-2018 07:38

I have exactly the same issue. Have tried to restart it, tried different connections, the only life I'm getting out of it is it says '0%'. From looking at the forums this is a common issue, is it a universal battery fault FitBit? It's annoying 'cos I've only had it a year..

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