Ionic Battery Doesn't Last

[Maged.k]

My 13 month old have given up charging all Knight but doesn’t last till noon I tried restarting, resting, factory rest  but still no chance any idea

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Maged.k Welcome to the Fitbit forums! Thanks for sharing the situation you are having with the battery power on your watch. Thanks for restarting it and factory resetting it in order to sort this out.

Please check these tips to improve the battery on your watch. There are several factors that may be draining it quickly it is worth checking it out.

Try that out and let me know how it goes! 

[cisgeek]

In the past few days, my battery won’t last the day. I have the bare minimum running in it, which to me seems to be not worth the money. Anyway, it is fully charged when I’m off to work in the AM. 12 hours later (or less) and it’s dead. I have gone through al the steps of rebooting, resetting, following instructions yet it is not improving. Hope you can help. 

[SantiR]

@cisgeek Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with Ionic's battery. Thanks for trying all of those steps in order to sort this out. 

I went ahead and created a case with customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[cisgeek]

No one has contacted me

Get Outlook for iOS

[Maged.k]

Mine is already replaced

[cisgeek]

Fitbit support was supposed to email me but they never did.

[Maged.k]

I just called and in 3day I had my New Ionic 

[Partymarke]

I've had an ionic for a year. However I had the last one replaced about 6 months ago. I've never had any  battery issues until the last 2 weeks. Now even after full charge in the morning it goes off by 4pm that day. I've tried the tips, and a factory reset already . This issue has happened the last 3 days in a row .I've had no change in type of use. 

[SantiR]

@cisgeek Thanks for your reply and for sharing those details about customer support not contacting you.

I went ahead and contacted you via PM. Please keep an eye o your Community inbox.

@Maged.k Welcome to the Fitbit forums! Thanks for sharing your experience on this thread. I'm glad your watch was replaced and that you are back on track now.

@Partymarke It's great to see you in the Fitbit forums! Thanks for trying all of the steps provided in order to sort this out. It's unfortunate to read that they made no difference to the situation you are experiencing.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps. 

Keep me posted!