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Ionic Battery drain and touch screen not working on right side

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‎05-07-2020 04:58 - last edited on ‎05-08-2020 13:43 by Fitbit Moderator

‎05-07-2020 04:58 - last edited on ‎05-08-2020 13:43 by Fitbit Moderator

IONIC Battery is draining in under 24 hours, displaying "Not enough power" to charge, and the right side of the touch screen has stopped working.

Factory reset and clock face changes not solved the issue.

My research indicates this is a common fault with the device.

Does anyone have a resolution? If not then I'll convert to an Apple watch instead.

 

Moderator edit: Updated subject for clarity 

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‎05-08-2020 13:41 - edited ‎05-08-2020 13:43

‎05-08-2020 13:41 - edited ‎05-08-2020 13:43

@CWeston Welcome to the Community. Thanks for letting me what you're experiencing with your Ionic. 

 

I appreciate the troubleshooting tried prior to posting. The message you're receiving can be related to the USB port that you're plugging it your watch to charge it, please try changing USB ports and follow the tips on this article. 

 

If your Ionic hasn't been fully charged, this might be the reason why its battery is draining faster during the day. Once your watch is fully charged, please follow these tips to improve the battery life. 

 

If you're still experiencing difficulties with your Ionic's battery life and display, I can create case on your behalf with my team. 

 

Let me know the outcome. 

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