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Ionic Battery only lasting 4-5 hours & HR monitoring stopped working

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‎08-07-2019 04:59

‎08-07-2019 04:59

Hello, 

 

I've had my Ionic about 18 months now and the battery was working fine, i'd noticed maybe a tiny bit of a deterioration in battery life but nothing major. It died the other day, charged it to 100% but within 5 hours it was completely dead again. Charged again and noticed similar was happening so tried factory resetting the watch but unfortunately the issue still persists. It went from usually lasting a couple of days easily to now only a few hours. 

 

I know i'll likely be recommended switching off nearly all the functionality to maintain battery but i'm not sure that would be a suitable solution for something that cost the amount that it did as well as unlikely to improve the battery life that much either. 

 

Also after factory resetting the device I noticed the HR monitoring is no longer functioning. I never noticed before i reset it if that was the case but assuming the same issue is causing both issues. 

 

Has anyone had similar issues and found a suitable solution?

 

Certainly more than happy to try a few options!

 

Standard Fitbit Ionic. Synced with Huawei P20 Pro.

"Android Version": 9

EMUI Version: 9.0.0.225

 

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‎08-07-2019 13:38

‎08-07-2019 13:38

My Ionic has done exactly the same thing as yours.  Have had mine about 18 months also.  I noticed it was losing time, a few minutes here and there.  Now it is over an hour slow.  I charge the battery to 100% and it's fine for only a few minutes.  No HR monitor.  

 

Standard Fitbit Ionic.  Synced with Motorola MotoG7

Android Version 9.0.38

 

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‎08-09-2019 03:11

In response to Mom2K9gold

‎08-09-2019 03:11

https://community.fitbit.com/t5/Ionic/Urgent-matter-Battery-full-charge-and-it-last-only-on-20minute...

 

Looks like others are also having similar issues. Seems a common fault - Potentially a design failure. 

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