Ionic Black Screen and Will Not Start Up

[OferGrosz]

It seems to be a lot of people with the same problem as of recent. My Ionic quit receiving notifications and then at midnight it would erase the previous day stats from my phone app (It said it was syncing) and I started to look back at the app and the last saved date was 02/05. I also seen there was an automatic update on 02/04. Customer Service says that is not the problem, But my watch was working fine up to that point. I decided to uninstall everything from the phone and factory reset the Ionic and everything was going fine and halfway through the install the watch shut off and that is when my Ionic died. Have not been able to reset/start it since then. Called Customer Service and the person could see I tried everything they would suggest to fix it. So the only option was to offer me 40% off with FREE expedited shipping. I decided to think about it and I went to Best Buy and low and behold They have sold a ton of Galaxy Watches to People like me (YES, I am wearing one right now) due to this recent problem. I have up to 30 days to return it if I dont like it. But so far that does not be the case. Fitbit has not convinced me that this is not a software update issue that caused this. The coincidence of so many other people having the same problem in the same time range......Well enough said. My Galaxy Watch tells me to go for a walk. 

[Asmith1979]

wife purchased mine 13 months ago and I love mine but just now I went to charge it and when I came back about 45 min later and the watch was off. Tried multiple times to turn it on, tried to sync, tried holding every button. Pretty sure she's dead. very disappointed and will NOT be purchasing another or recommending to anyone. im sure mines out of warranty

[Amanda_W]

I had similar issue with my ionic. I was using mine was not staying charged so did a reset and then a few weeks ago it went black. I was happy that my husband also had an ionic that he was not using so I put his on and the other day started the day with it fully charged and then by the end of the completely black and nothing. So now we have 2 ionic that won’t charge or reset just black screen and we have tried alternate charger also. 

[SilviaFitbit]

Thanks for getting back @ortsc147. I appreciate the troubleshooting that you've tried. Currently, Fitbit doesn't have a repair center. However, I've shared your post with my Support team, they will continue assisting you and the solution that's provided is based in the Fitbit Warranty. 

Thanks for your input @jlyder. 

I'm glad to hear about the solution that you got from our Support team @mikeschratz. Your feedback is appreciated, we're always working to provide you with the best customer service. 

Hey @andycook. Thanks for your feedback, our Support team is always working to provide you with the best customer service. Rest assure that the option that's provided is based in the Fitbit Warranty. 

Welcome to the Community @Asmith1979. Thanks for the troubleshooting that you've tried. If you want, I can create a case on your behalf with our Support team and they will check your options. 

A warm welcome to the Community @Amanda_W. Thanks for sharing your experience with Ionic. I appreciate the troubleshooting that you tried and the fact that you started wearing your husband's Ionic. In this case, I've shared your case with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[joelcot]

I'm part of the black screen ionic club.... mine froze up at the start of May.  Hoping to find a solution as mine is out of warranty. 

[SunsetRunner]

Thanks I just tweeted about the problem. Fingers crossed to see if they would respond any better .

[SunsetRunner]

Mine died after 13 months.  On another post thread you can see the Fitbit customer rep imply to others they should have bought a aftermarket warranty like I did.  Then he reposted and gave me a link to the warranty page. I already knew I was out of warranty.  

[Sidrael]

14 months and poof. Was working perfectly fine. Battery got a little bit low. Put it on the charger, put it on and was working then while at work noticed it was off and couldn't restart it. Tried putting on charger, holding all the buttons if every combination. Nothing. Really disappointing.

[Cmking]

@SilviaFitbit just wondering if Fitbit is doing anything to fix the issue of “dead ionics” for no apparent reason at around the 14-16 month mark.  I loved my ionic but am very apprehensive about buying or recommending another Fitbit tracker. From all of the responses on this forum and after talking to Fitbit technical support myself it doesn’t seem that anyone from Fitbit is acknowledging that this is a problem with numerous ionic owners. I think we would all like some verification that Fitbit does acknowledge this issue and is working on a solution to resolve it before we invest more money into another Fitbit tracker.

[Bloodthane]

Mine bricked today

[SunsetRunner]

I won’t get another Fitbit and I left a review detailing my experience on Amazon.

[SunsetRunner]

Welcome! I’m sorry about your watch, I liked mine until it failed and I found out it was not just a one off event. Hopefully, your watch is under a year old and you have some warranty left from Fitbit. Look around the threads. This isn’t the only one where people have had the same experience with the ionic.

[Bloodthane]

I was at 15 months, they will give me 40% a New Ionic. Think I will just go for an Apple Watch 4.

Get Outlook for iOS

[SparkySteve]

Well official reply from Fitbit is I’m 3 months off warranty and they offered me a 25% discount on a new device...sad. I feel offended they didn’t offer me 40% like a lot of other folks haha. Unfortunate, I really enjoyed my Fitbits but looks like it might be time to switch the family over to Apple watches, if I’m spending this much of my hard earned money I want some piece of mind that I’ll receive great customer service. Judging by this and many other posts there is a fatal flaw with the ionic and I just can’t justify spending ANY amount of money on another one without some reassurance that this won’t happen again in another 12-18 months. Strange that most of these devices are failing around the same time frame...

[kegbuna]

So I got my replacement maybe a couple weeks ago and it just died with the
0% battery thing. Honestly what is this??

I just hope they pulled these things from all shelves. Actually funny
enough I looked for a replacement cable when traveling a week ago and the
guy said they didn't even know about the Ionic as if it never existed.

Edit: That was in a Walmart, though. I still see it for sale online at Target.

also now the watch is completely dead

[ionic-jo]

---

@kegbuna wrote:

So I got my replacement maybe a couple weeks ago and it just died with the
0% battery thing. Honestly what is this??

I just hope they pulled these things from all shelves.

---

My watch got the black screen last week, and have now spoken to customer support, and replacement watch on the way

Was asked to leave feedback, so happy with the support I got, but pointed out, they have an issue with the ionic, even mad a point, when I get my replacement Ionic, how long will it last

[SunsetRunner]

Definitely not another Fitbit for life with such poor quality in longevity . Thankfully I have synch my Fitbit data onto HealthKit so might as well put in extra $$ for a tracker that could stay longer and not die like this .

[SunsetRunner]

Exactly, how long will it last? Apple lasts. I don’t like the apple product as much for my own reasons, but, it works.

[Asmith1979]

Thanks for offering silviafitbit but I already know what Fitbits stance is. I’m not interested in 25-40 percent off another device that will last just after warranty. It’s a shame because I did really enjoy my Ionic, but I’m going with Apple next. They last years not months 

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

Hey @joelcot and @SunsetRunner. It sounds like you already tried the recommended troubleshooting and you already contacted our Support team. I can confirm that each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

Welcome to the Community @Sidrael. Thanks for the details mentioned. I appreciate that you tried to restart it. I would like you to confirm that you've left it in the charger for at least 2 hours to confirm it can take some charge, if you get the display working please try restarting it. 

Thanks for sharing your experience @SunsetRunner. 

Hey @Cmking. Whenever there's a bug, it should be posted in the Community or in the Blog to let everyone know. I don't have any information about this specific issue, but our Support team is always working to provide you with troubleshooting that has worked for others and if that doesn't work then they will provide you with options based in the Fitbit Warranty. 

Hey @Bloodthane. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

Hey @SparkySteve. Thanks for sharing your the option that you got from Support. I can confirm that each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

Thanks for stopping by @kegbuna. I appreciate the details mentioned. Sorry to hear that this happened to your replacement tracker. Since, you already have a case with our Support team, you may want to reply to the same case and our Support team can continue assisting you. 

Thanks for your input @ionic-jo. 

Thanks @Asmith1979. Hope you can give Fitbit another opportunity in the future. 

I'll be around if you need further assistance. 

[Sidrael]

I left it on the charger for a day or more and nothing.