Ionic Black Screen and Will Not Start Up

[OferGrosz]

It seems to be a lot of people with the same problem as of recent. My Ionic quit receiving notifications and then at midnight it would erase the previous day stats from my phone app (It said it was syncing) and I started to look back at the app and the last saved date was 02/05. I also seen there was an automatic update on 02/04. Customer Service says that is not the problem, But my watch was working fine up to that point. I decided to uninstall everything from the phone and factory reset the Ionic and everything was going fine and halfway through the install the watch shut off and that is when my Ionic died. Have not been able to reset/start it since then. Called Customer Service and the person could see I tried everything they would suggest to fix it. So the only option was to offer me 40% off with FREE expedited shipping. I decided to think about it and I went to Best Buy and low and behold They have sold a ton of Galaxy Watches to People like me (YES, I am wearing one right now) due to this recent problem. I have up to 30 days to return it if I dont like it. But so far that does not be the case. Fitbit has not convinced me that this is not a software update issue that caused this. The coincidence of so many other people having the same problem in the same time range......Well enough said. My Galaxy Watch tells me to go for a walk. 

[Dumac63]

Seems my 5 month old Ionic is another casualty.  I have the black screen and no response to any reset attempts.  Customer support is next

[SilviaFitbit]

Hey @Sidrael. Thanks for the details mentioned. I've shared your post with our Support team, they will continue assisting you. 

Welcome to the Community @Dumac63. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[CSCutlan]

Good morning. I have had FitBits for myself and my family through all the lines. This morning my Ionic had 15% on it so I put it in the charger and when I came back it was dead. I tried a hard restart which has always worked in past but no luck. Is there anything else I can do. Order I bought this one on the launch of the Ionic and it has been great up till now.  Thanks Chris 

Moderator edit: Removed personal information 

[jlyder]

Dear Chris,
I’m sorry to hear that you have the same problem that I also experienced with my Ionic. I manage to solve this by doing this:
* Charge the watch for one hour or more* Disconnect the charger and reconnect it for two minutes. Replete this step 2-3 times* Finally, disconnect the charger from your watch (very important to disconnect it), press left key and bottom right key together for 8-10 seconds * If everything works as it did for me, you will se the Fitbit logo on on screen. Quickly reconnect the charging cable to the watch and hopefully everything has been solved

Kind regards,

Lyder

Moderator edit: Removed personal information 

[Meeechella]

Mine died 4 months ago. They replaced it, but today the new one went blank. I have no words 😂

[mac12530]

Same here. Mine was replaced five months ago and packed in over the weekend. Seem like there has been a surge in failures. Four or Five months for a £250 watch is not good enough.

[rhyslh]

Currently on my third replacement, all replacements have been based around sync issues i.e. GPS failures after run (although it was recording and tracking during the run).

It sounds like these devices have a relatively short lifespan.

[Mldibble]

My Ionic is also a casualty. It is dead, will not power on. I have tried every solution I can find in the many threads about this same issue. There are hundreds of people that this is happening to. 

Moderator edit: Format 

[smisuta]

Same thing happened to me today. Charged it last night to 100%. Used it all day no issues. Glanced at Ionic after dinner and it was dead. Tried all manner of restart/reset and no response. What’s going on here?

Update: contacted customer support and they said that my Ionic was more than one year old so out of warranty. They offered me a discount on a new Ionic same as other users on this forum. Very disappointed. I’ve been a Fitbit user for many years but I guess now is my opportunity to leave the Fitbit ecosystem. Apple watch or Garman is next for me I think...

[SunsetRunner]

Good for you! I feel the exact same way and realized I was preaching to the choir here. I put my experience on amazon to save others the trouble.

Sent from my iPhone

[JRandy]

(Update)
Hello all,

Returned from vacation and found Fitbit was good to their word. My
replacement Ionic arrived, has been programmed and is working.

Hopefully, the replacement will last longer.

Respectfully,
Randy

[ionic-jo]

---

@JRandy wrote:
(Update)
Hello all,

Returned from vacation and found Fitbit was good to their word. My
replacement Ionic arrived, has been programmed and is working.

Hopefully, the replacement will last longer.

Respectfully,
Randy

---

Same here, email from customer support, replacement Ionic Fitbit now on its way, but  do I have any faith, in how long it will last

Was asked to leave feedback, which i did, but made the point, the Ionic Fitbit has a flaw, now of they could fix this, they certainly would have a very good product

[SunsetRunner]

So now this has happened to me and I just got the 40% offer also. Not happy with the response from Fitbit - might be time to move on to another company.

[johnk85]

I had the same issue yesterday, I was at 90% battery life wouldn't sync and time was all jacked up customer service told me to factory reset and I did. Same as others half way through went blank. I called and demanded a new one for free b/c mine was at least on till they told me to factory reset. Tracking shows being delivered Thursday. I will say it took a bit of yelling at the manager and demanding the CEO's email before he finally gave in. But for 300 bucks it should last at least a couple years. Mine was 18 months old. 

[CSCutlan]

Yes that’s what I got as well. Seems like a large problem to me. As an investor of Fitbit as well this worries me.

Chris

Moderator edit: Removed personal information 

[SunsetRunner]

I could understand if Fitbit quit selling the watch and just delt with the warranty claims. But, to continue selling the watch in what, to me, looks like a widespread defect is just wrong. I will never buy another Fitbit product for this reason and I will tell everyone I know my experience including about all the others that had exact same Fitbit stories as mine.

[SunsetRunner]

It is something Fitbit cannot continue ignoring #fitbitqualitysux is hashtag I have created I social media , so might have better reach if everybody starts tagging their post with the hash tag . 

[mac12530]

I've just been offered a replacement or 50% off another model. The customer service was spot on. I've gone for replacement as I actual love the Ionic. I just hope this one last. 

[CSCutlan]

The thing I don’t understand is some people were offered 50
And I was offered 40 and I have heard some 25%
Not sure why that would be if they have a systemic problem with the Ionic.

Moderator edit: personal information 

[SunsetRunner]

I was offered 40% but when I got the email it was only for 25%! Not understanding that At all. Wanted to check what others were doing because of the problem and my offer went down. I wonder why some are getting 50%, others 40% and still others (me) only 25%?

Hey Fitbit - are you listening?