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Ionic: Black screen after installing a new clock face

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‎09-10-2019 08:09

‎09-10-2019 08:09

I installed a new clock face on my Ionic and screen went black after that, I tried to restart the watch couple of times but didn’t help, put it on charge and it didn’t work either, I tried to reinstall the clock face/and a new one, no luck! Any solution for this issue? Thanks in advance!

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5 REPLIES 5

‎09-11-2019 07:42

‎09-11-2019 07:42

A warm welcome to the Community @Adorn1991. Thanks for the details mentioned and the troubleshooting tried. 

 

It's pretty weird that your Ionic screen went black after you installed a new clock face. I would like you to confirm that you tried restarting your watch and change the clock face to one from Fitbit. 

 

If it's still not working, you may want to perform a factory reset. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-11-2019 07:53

In response to SilviaFitbit

‎09-11-2019 07:53

Hi,

I confirm I did restart, changed the clock face, and charged my IONIC as I mentioned in my previous post. Resetting to factory settings is not doable since I can not see anything on screen! 

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‎09-17-2019 11:26

In response to Adorn1991

‎09-17-2019 11:26

Thanks for the details mentioned @Adorn1991. Sorry for the delayed reply. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-20-2020 13:04

In response to Adorn1991

‎09-20-2020 13:04

Same here.  I’ve tried stopping the install, but it just keeps continuing.  Won’t let me try a different clock face, or remove the one that won’t install.  However, it is frustrating that in the meantime, I have a total black screen on my Fitbit.  Kind of hard to use it as a watch when there’s no display.  Hope someone helps soon.  This is awful!

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‎09-22-2020 14:06

In response to Luckbealady

‎09-22-2020 14:06

@Luckbealady Hi there! Thank you for the troubleshooting tried prior to posting. 

 

I appreciate the details mentioned, I see where your frustration is coming from. I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist.  

 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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