Ionic Black screen

[DNelson16]

I can’t get the screen to work. Battery is full it counts my steps but it’s just a black screen. When I hard reset it vibrates and the green light flashes

[SilviaFitbit]

Welcome to the Community @DNelson16. Thanks for the restart performed. 

I appreciate the details mentioned. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue providing you with options. 

Let me know how it goes. 

[DNelson16]

I do not like the person helping me I requested to get someone else. But was ignored. Can I get someone else to help please! Thank You.

[NeroTheWeirdo]

Hello @SilviaFitbit my fitbit appears to have done the same thing to me this morning

[IONICOWNER]

My touchscreen broke on both my Ionics.

Fitbit seems to be having problems with this technology.

I have run out of patience and am switching to another manufacturer.

I recommend that everybody else do the same before they invest in an Ionic.

[SilviaFitbit]

Thanks for getting back @DNelson16. I've shared your post with our team once again, please continue the communication through email. 

It's great to see you around @NeroTheWeirdo. I've checked your other posts and it seems that you contacted our Support team and they already provided you with a replacement. 

Hey @IONICOWNER. Sorry to see you go, hope you can give Fitbit another opportunity in the future. 

I'll be around if you need further assistance. 

[IONICOWNER]

I am not giving you a second chance to fix a product that was so defective that you should have never sold it.

I give up...Going to Apple Watch.

[IONICOWNER]

I owned 2 ionics.  They both broke.

It's cut rate technology.

The touchscreens are muy defective.

[Tommmmy]

I bought the Apple series 3 watch for 250. Cheaper and a far superior product. Will never go back

[9pinkfairy9]

I’m still getting a vibration and the green light at the back is flashing but my screen is black too. I am unable to do a factory reset. It makes no difference. 

[NeroTheWeirdo]

Hi @SilviaFitbit I have sent in my ionic but still have not received my replacement

[SilviaFitbit]

@NeroTheWeirdo Thanks for getting back. Since you've returned your Fitbit Ionic, please reply back to the case that you have created, they will continue assisting you. 

@9pinkfairy9 Welcome to the Community. I appreciate the details mentioned. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance.