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Ionic Bluetooth connection

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‎05-07-2019 00:51 - last edited on ‎05-08-2019 11:35 by Fitbit Moderator

‎05-07-2019 00:51 - last edited on ‎05-08-2019 11:35 by Fitbit Moderator

Hi

 

I have this watch, everything is fine except for the bluetooth it sucks so bad, i have read many articles on the internet with a lot og Ionic owners with the exact same problem it have problems with connecting to bluetooth, i use a fully updated IPhone 6S, and I have tried to reinstalle both app and the watch and tried many other solutions and the connection or signal for bluetoeth is really bad, Does Fitbit consider to maybe devlop and update so you dont have these issues in future

 

Moderator edit: Subject for clarity 

 

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‎05-08-2019 11:34

‎05-08-2019 11:34

Hello @Teit welcome aboard. Let me help you out with your concern.

 

First, I'd like to appreciate your time and effort troubleshooting this prior posting. Seems odd that you're having difficulties connecting your iPhone 6s with your Ionic device. To better assist you, can you please let me know if you're having the same situation when attempting to connect your Fitbit with another mobile device? Also, your mobile device is connected or near to any other Bluetooth device at the moment you try to connect your Ionic?

 

I'll be waiting for your reply. 

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