Ionic - Calories on exercise showing zero

[ionic28]

Calories for a 1 hour exercise session show 0 even though the watch face was continually incrementing during the exercise. Other attributes like HR, steps etc do show up for the exercise hour. The total calories for the day are still continually being updated. What gives?

[Julia_G]

Hi, @ionic28, are you using an Android device to sync?  Apparently there is currently a bug that may mean steps or calories are showing zero on the Android display, however, as you have noted the total calories is still being counted, so this is apparently a display issue and yur underlying data should still be correct.

Fitbit is hoping to fix this display issue in the next couple of weeks.

I hope this helps!

[ionic28]

Nope. iOS. iPhone 6S

[Rich_Laue]

Are you saying that the calories are wrong in the Fitbit app, or as your title says wrong on the ionic?

Are they ok at https://www.fitbit.com/activities

[ionic28]

The Daily Total for calories burned is reasonable. It's the total for the 1hr exercise time window that is incorrect. The impact for the day for the exercise shows as

+1,155of 3,789 steps taken

+0of 1,309 calories burned

+0of 0 active minutes

On the watch, during the exercise window, the calorie count was moving continuously. So it is not as if it wasn't sensing activity.

If there is a way to check the log on the watch itself, I haven't figured it out yet.

FWIW - The previous 2 days recorded just fine.