help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Clock face blank all other screens fine

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2021 23:04

‎02-04-2021 23:04

Hi the clock face on my ionic is not showing after installing the latest software update, all other swipe through screens and apps visible and stats still track.

I have tried the following:-

-Restart (restarts but issue persists)

-Installing new clock face (completes but then states unable to install)

-Deleted tracker from my account and reset from scratch

 

Next step is resetting with a hammer!

 

Best Answer
4 REPLIES 4

‎02-05-2021 09:25

‎02-05-2021 09:25

If you have switched to a third-party clock face, I suggest you try switching to one "by Fitbit".  Sometimes clock faces developed by third-parties don't immediately keep up with required changes.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-05-2021 09:30

In response to JohnnyRow

‎02-05-2021 09:30

Nope, tried that, having seen the post re tbe software update and request to calibrate, I think it's that that has killed my fitbit like it has for many many others, but thanks for trying to help 👍

Best Answer
0 Votes

‎02-05-2021 11:13

In response to BrianH71

‎02-05-2021 11:13

I'm having similar issues from an update this morning. Please let me know if you discover a solution that doesn't involve a hammer 😉 

Best Answer

‎02-05-2021 11:19

In response to Adray427

‎02-05-2021 11:19

There's a seperate, much longer post, under the ionic help topic that I've since seen, it states the update has killed loads of ionics, fitbit appear aware its down to the update but are only offering 35% off a new one!! 

Best Answer