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Ionic Cracks in the Metal Surface

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‎11-21-2018 18:39 - last edited on ‎11-22-2018 08:19 by Moderator Alum

‎11-21-2018 18:39 - last edited on ‎11-22-2018 08:19 by Moderator Alum

 hello

 

Now I have used ionic for 4 months. 

 

I am usually satisfied with it but  I have one problem .

 

i saw that there are cracks in the metal surface not screen.. 

 

There is no problem with fuctions but it is annoying. 

 

is there any thing to repair these cracks? 

 

Thank you 

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎11-21-2018 20:49

‎11-21-2018 20:49

Welcome to the forums!

 

There is no repair service. Contact support to see what your options are

 

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-22-2018 08:35 - last edited on ‎11-13-2025 06:56 by Fitbit Moderator

‎11-22-2018 08:35 - last edited on ‎11-13-2025 06:56 by Fitbit Moderator

@smpark Welcome to the Fitbit forums! Thanks for reporting the situation you have experienced with your Ionic getting cracked in the metal surface. Thanks for sharing those details about this.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

@WendyB Thanks for sharing your help and experience on this thread.

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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