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Ionic: Defective Product

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‎07-25-2019 17:22 - last edited on ‎07-26-2019 11:32 by Fitbit Moderator

‎07-25-2019 17:22 - last edited on ‎07-26-2019 11:32 by Fitbit Moderator

Two Ionic failures in less than two years.  Fitbit support offered me the ability to buy another at a "discount".  Why would I pay good money for what so far has been a defective device?  I emailed them saying I would send both failed devices back so they could investigate that they were not abused and just had normal usage.

 

All requests to Fitbit to make this right were ignored 

 

Moderator edit: Word choice

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‎07-26-2019 11:35

‎07-26-2019 11:35

It's great to see you around @Frostman13. I appreciate the time you took to share your experience with our Support team. 

 

Thanks so much for your willingness to return the device. Rest assure that our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. 

 

Your understanding is appreciated. 

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