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Ionic Died & Nothing Works to Resurrect It

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‎09-21-2019 17:26

‎09-21-2019 17:26

I was doing nothing in particular today when I noticed that my Ionic (purchased April 2018) simply wasn’t working. I knew it wasn’t a battery issue, as I’d just charged it in the morning. Of course I’ve looked at the forum and have tried all the restart and charging suggestions, but still nothing works. There are no lights on the back that still light up on mine (as seems to the case for other people who have encountered this problem). It’s just dead. 

 

What do I do?

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6 REPLIES 6

‎09-21-2019 22:48

‎09-21-2019 22:48

Contact support via their phone number or chat, you might get lucky and get a one time replacement. The reality is you are likely only going to be offered a 25% discount on a new device despite the fact that this is a known issue that Fitbit should be handling regardless of warranty.

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‎09-22-2019 06:15

In response to zerodameaon

‎09-22-2019 06:15

Thanks for the suggestion, If they don’t offer to replace it, I don’t know that I will buy Fitbit again though. I cannot afford to shell out a couple hundred dollars every 18 months for a new fitness tracker. 

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‎09-22-2019 06:55

In response to Noodly1

‎09-22-2019 06:55

To follow up: I called customer service and was told there’s nothing they can do because 15 months is beyond the 12 month warranty. Of course they offered the discount on a new product but there’s no way in hell I’d buy another product from this company. Ever. 

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‎09-22-2019 06:56

‎09-22-2019 06:56

The same thing happened to me and my wife, she had a Versa and for me it was an Ionic Addiidas edition, Fitdit replaced the Ionic offered a 50% discount on another model, my conclusion is that the trackers don't last more than 12 - 18 months, don't know if it is the hardware or the software as they seem to die after a software update.

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‎09-22-2019 07:04

‎09-22-2019 07:04

you can visit the post "Fitbit OS 4.0.1 - Firmware Release (27.68.9.12)" 

many ionic were bricked after this upgrade.

 

and fitbit just told us to factory reset or 25%discount for a new fitbit

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‎09-22-2019 10:03

In response to hason_tin

‎09-22-2019 10:03

After reading these responses and getting zero support beyond the 25% discount from Fitbit customer service, I ordered a Garmin 235. No more Fitbits ever for me or mine. So disappointed. 

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