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Ionic Display is coming out of panel.

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‎10-09-2018 02:03

‎10-09-2018 02:03

Suddenly today I saw a yellow patch in the display and was confused how that could happen. Then to my shock, I saw that the display was loosely hanging on to the panel and i could see that the display is shaking within the panel. This happened within 7 months of purchase and by the end of 3rd month the strap also got worn of at the hinge and I was forced to use the alternative size strap.

 

Is there a physical service center in India? How can I get this fixed.

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‎10-09-2018 04:30 - edited ‎10-09-2018 04:44

‎10-09-2018 04:30 - edited ‎10-09-2018 04:44

There is no such thing as a Fitbit repair centre, in India or any other country.  I suggest either a warranty replacement from Fitbit, or get a refund.  Screens coming off in hotter climates is something that although not common, has happened on Ionic and Versa Fitbit models.  Do not let Fitbit make you think that this isn't a warranty issue.  It is, it's a design/materials flaw and you have rights.  I'm assuming that your warranty period in India is longer than 7 months.  Have a scan through this forum and you'll find other threads for the same issue.  Below is a link to one of these.

 

If your Ionic or Versa is past the warranty period and this happens, your only option is throw away, although if you complain to Fitbit they will typically offer you a 25 percent discount if you buy another from them.  As the issue has not actually been resolved, it will keep happening if your next Ionic or Versa is kept in similar conditions (warm to hot climate).

 

https://community.fitbit.com/t5/Ionic/Fitbit-ionic-screen-falls-off/m-p/2718999/highlight/true#M5509...

 

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‎10-09-2018 04:30 - edited ‎10-09-2018 04:44

‎10-09-2018 04:30 - edited ‎10-09-2018 04:44

There is no such thing as a Fitbit repair centre, in India or any other country.  I suggest either a warranty replacement from Fitbit, or get a refund.  Screens coming off in hotter climates is something that although not common, has happened on Ionic and Versa Fitbit models.  Do not let Fitbit make you think that this isn't a warranty issue.  It is, it's a design/materials flaw and you have rights.  I'm assuming that your warranty period in India is longer than 7 months.  Have a scan through this forum and you'll find other threads for the same issue.  Below is a link to one of these.

 

If your Ionic or Versa is past the warranty period and this happens, your only option is throw away, although if you complain to Fitbit they will typically offer you a 25 percent discount if you buy another from them.  As the issue has not actually been resolved, it will keep happening if your next Ionic or Versa is kept in similar conditions (warm to hot climate).

 

https://community.fitbit.com/t5/Ionic/Fitbit-ionic-screen-falls-off/m-p/2718999/highlight/true#M5509...

 

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