Ionic Exercise App does not load

[Soloreigns]

I tap to get into the exercise app to use the GPS, it opens then returns to the app. can not use it.

What can I do

[Rich_Laue]

I have a question @Soloreigns is this on your ionic itself that this is happening? Or are you using mobile run in the Fitbit app? 

[Soloreigns]

got that solved, thx

[MarreFitbit]

Welcome to the Fitbit Community @Soloreigns, hope you're doing great! I'm glad to hear that your app is working now. Thanks for sharing the good news!  Thanks for your help @Rich_Laue! 

I'd like to add for you or anyone else who jumps in here asking for the same, if the app crashes I'd recommend doing the following:

• Make sure that the Fitbit app is up-to-date
• Log out from your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[DonnieJamieL]

How did you get this fixed?

I tried logging out of the Fitbit app, then turned off Bluetooth, then turned off my phone for over 3 minutes, then turned the phone back on, and turned on Bluetooth. Lastly, logged back into the Fitbit phone app. The exercise app on my ionic starts to open but does not load, and returns to the home screen. Help?