Ionic Firmware 27.31.1.16 shuts down and restarts over and over.

[bonebreaker]

New Ionic, less then 5 days old. It shuts down and restarts automatically over and over. Cannot any other apps or settings. When it starts up and I swipe up/down/left or right it shuts down and restarts again.

Unit fully charged 100%

[SunsetRunner]

@bonebreaker  What watch face have you installed. I've 27.31.1.16 (which is the dev release) installed with no problems. I'm wondering whether something you've installed is causing a conflict.

[bonebreaker]

I have downloaded no other apps,  only apps that came with unit. I did change watch face to the "City Skyline" from fitbit app. 

I thought same thing,  so I changed back to original face and Ionic still starts and shuts down automatically. 

[SunsetRunner]

Given the problems, I'd consider removing the Ionic from your account, restarting it and then try adding it as a new device. Perhaps that way it might try and check its software is up to date and download a fresh version.

[bonebreaker]

Yes, I tried unistalling all fitbit software and removing watch from device.  Also tried connecting fitbit to PC to force firmware update per phone tech support.  Nothing corrected issues.  

I returned watch to place of purchase and got another unit. It has been one week with no issues yet. 

[SunsetRunner]

Glad you got it resolved