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Ionic Firmware Update - Device stopped Working

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‎04-06-2020 05:59

‎04-06-2020 05:59

Ionic has been working fine up until the recent firmware update.

 

During the update, device turned off, I assume to flash through the update as is normal.  However, the device, which was fully charged at the time of the update has powered down.  I am unable to switch the Ionic back on, there are no lights present when adding the charging cable.

 

Recent support chat has left me very disappointed with the level of service.  Failing to see the point “device working fine up until firmware deployment”, they offered a discount on another device.

 

Why would anyone consider purchasing another device from an organisation whose firmware update effectively rendered the Ionic dead!!!

 

Anyone had similar experience or can help me to get things working?

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5 REPLIES 5

‎04-06-2020 07:03

‎04-06-2020 07:03

Hi, have you tried holding down all 3 buttons to see if that does a cold reboot? You may have to hold them for up to 30 seconds and also try a few times if it doesn't work first time.

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‎04-06-2020 09:26

‎04-06-2020 09:26

Very similar experience with my Ionic. Won't read my heart rate, sync takes forever and then is still incomplete or wrong data. I've done numerous "2-button" and "3-button" reboots plus a Factory Reset. To say I am annoyed & frustrated are complete understatements. 

Best Answer

‎08-04-2020 17:24

‎08-04-2020 17:24

My Ionic also stopped working during the update. It was less than 2 years old, never a problem until Fitbit sent me the update. They agree it stopped working during the update yet refuse to accept responsibility. The offered discount and free shipping is the same as what my health insurance offers. I’m out 250.00.  I used my Ionic primarily for the sleep data. I was a volunteer participating in nationwide longitudinal health research. I am retired and cannot replace my Ionic. My recommendation is find another company to do business with. Don’t waste your money. Fitbit does not believe in their product if they cannot acknowledge and fix an obvious problem. 

Best Answer

‎08-05-2020 09:59

In response to SunsetRunner

‎08-05-2020 09:59

come on stop the reboot **ahem**, its tried 10 times. all the different ways

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0 Votes

‎08-08-2020 05:00

‎08-08-2020 05:00

Ionic stopped working during the update. No prior issues. The communication I have had with Fitbit Support borders on incoherent. They repeatedly refer me to the warranty although they know my Fitbit is over one year old. They are unable and unwilling to offer any troubleshooting advice. I am very grateful to the people in the Fitbit community who readily offer troubleshooting suggestions and by the way, the Fitbit community members are actually the Fitbit Support Team. I am very disappointed and surprised with the lack of customer service from Fitbit as the products are expensive and should operate longer than one year. At least make a little effort to try to fix a problem.

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