03-14-2018 14:01 - edited 03-20-2018 11:30
03-14-2018 14:01 - edited 03-20-2018 11:30
UPDATE: Fitbit OS 2.0 has been released to 100% of users.
Hi all!
I am excited to announce the release of Fitbit OS 2.0! (Firmware Version: 27.32.4.19)
We've started to roll out this update to 10% of Ionic users. This is a progressive rollout, and all Ionic users can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed.
What’s New
Fitbit Today:
Introducing Fitbit Today, an updated on-device dashboard that keeps you informed about all of your health and fitness data. Receive action-oriented and personalized content with daily and weekly health and fitness stats, historical activity, exercise summaries, and tips and tricks for using the Fitbit platform. Swipe up from the clock face to open the Fitbit Today dashboard.
Ionic users, your daily stats have moved from the Today app to Fitbit Today.
Music:
You can now add Deezer playlists to your Fitbit watch. For more information on setting up your Deezer playlists on Ionic, check out this article.
What’s Changed
Fitbit Watch Interface:
We made some updates to the way you interact with your Fitbit watch:
To learn more about these changes, open the Tips app on your watch and follow the tutorial.
Instructions for updating your Ionic can be found here.
I recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article.
If you run into any trouble updating your Ionic, I can also recommend reviewing these troubleshooting tips.
Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!
Want to get more deep sleep? Join the discussion on our Sleep better forum.
04-10-2018 11:45
04-10-2018 11:45
04-10-2018 17:20
04-10-2018 17:20
My Ionic got bricked by the update so Fitbit is sending me a new one. I sent the broken one back on March 22nd and have yet to get the replacement. Has anyone else ran into this. It was suppose to arrive last week and the tracking number keeps getting pushed out. I’ve been without the product for 19 days which just seems like an absurd amount of time based on my experience with other companies. Has anyone else had this same experience?
04-10-2018 20:34
04-10-2018 20:34
@owen27 wrote:Hmmm seems there is a serious sync/connection issue.
I got my adidas ionic last sunday and even in setting up, updates were having problems.
And then sync issues seem to happen. It doesn't transfer data over to the app. Sometimes it transfers partially... ie steps reflect but not sleep.
Resetting and all doesn't seem to help the issue.
It is a beautiful watch that has potential.
I urge fitbit to relook into this bug as it seems there is a bug since the original ionic launch last year?
Well just to update... i tried the adidas ionic with my old iphone se and it worked flawlessly.
Apparently the issue with my huawei mate 10 pro is that it is not a supported device.
Well for the time being i am ok syncing workout data with the iphone as i do not wear the ionic through the day, though i would like all to be on my main phone.
The ionic is a lovely device... one that i do not need to charge everyday. Options of having workouts on the watch is also another plus.
04-11-2018 01:05
04-11-2018 01:05
04-11-2018 02:25
04-11-2018 02:25
@GLTShey there, I was never able to pair and upgrade my Ionic with my iPad Pro 9.7" with IOS 11. It only works after I have setup the Ionic on either the PC or Android or Windows Phone.
However, I had much better luck upgrading with the PC app which was stable. Swap your sequence of pairing and see if it helps. Remember to unpair your Ionic from the iPad and remove the device.
04-11-2018 03:39
04-11-2018 03:39
I have completed the same process and this is my 4th day trying to get my ionic to update. This is so exhausting and frustrating. I ask too, what should we do. I have even went to the store and got a new ionic and it is still not working.
04-11-2018 03:49
04-11-2018 03:49
What have u tried?
@safesafe22 wrote:I have completed the same process and this is my 4th day trying to get my ionic to update. This is so exhausting and frustrating. I ask too, what should we do. I have even went to the store and got a new ionic and it is still not working.
04-11-2018 09:17
04-11-2018 09:17
I recently downloaded the new update like a week ago, not knowing all the problems it seems too have.
My ionic has been recently have several problems. Sometimes it will be traking normal but all of a sudden these errors occur.
1. It will shutdown, and restart with ionic logo, and stay like that for about a minute. It happen when i was tracking a crossfit exercise.
2. I will be tracking an exercise and then suddenly it will just had stopped tracking it and i have to restart the exercise half way thru when i realize it stopped tracking.
These are the main two problems I have had so far, since I dont use the other options music etc, but probally will have problems seeing how faulty this firmware is. Before I never had problems with my ionic, not sure why I updated.
04-11-2018 09:32
04-11-2018 09:32
It has been stated several times "Step away from this update and don't look back". This update has been the most abysmal I've ever witnessed. And I've been in the technology world for several decades.
My Ionic works just fine without it. Never restarts, always syncs, tracks just fine.
04-11-2018 09:33
04-11-2018 09:33
are you able to go back tot he previous update?
04-11-2018 11:16
04-11-2018 11:16
I have no idea why with all these notifications from this thread and my posting numerous posts telling everyone to NOT DO THIS UPDATE! I couldn’t do the update saw these horrible reviews and had the sense to keep things as is! Nope not updating until this horrible update actually works!!
04-11-2018 11:24
04-11-2018 11:24
The new update has totally screwed up my ionic. It won’t download so my tracker stays in a constant update mode. Have tried the live chat thing several times, everyone had a different reason. No one is helped the problem. Ready to dump the ionic!!
04-11-2018 11:26
04-11-2018 11:26
I did all that and still nothing!
04-11-2018 13:14
04-11-2018 13:14
It's clear that the issue is the Firmware from the new update. Almost everybody responding on this thread is having issues after they updated (tried/completed) their firmware. Is there an ETA on a fix or replacement for the current firmware???
04-11-2018 13:24
04-11-2018 13:24
I wasn't on here looking for issues so didn't know about the problem. Just wondering how long it's going to take for Fitbit to correct it.
04-11-2018 13:25
04-11-2018 13:25
I wasn't on here looking for issues so didn't know about the problem. Just wondering how long it's going to take for Fitbit to correct it.
@Hthopus32 wrote:I have no idea why with all these notifications from this thread and my posting numerous posts telling everyone to NOT DO THIS UPDATE! I couldn’t do the update saw these horrible reviews and had the sense to keep things as is! Nope not updating until this horrible update actually works!!
04-11-2018 13:31
04-11-2018 13:31
04-11-2018 15:21
04-11-2018 15:21
This update did not make the fitbit ionic any better. It totally disabled my notifications. I had to factory reset my fitbit, uninstall the app and set everything up again as if I got a new fitbit. It took 4 hours to do this. Horrible! Main reason I dislike this update is NOW if my phone is on silent, the app says that i'm in "do not disturb" mode and notifications will not be sent to my phone. If my phone is on silent that means that I don't want to hear/look at my phone. ALL THE MORE REASON TO SEND NOTIFICATIONS TO MY fitbit!!! So I can take a quick glance to see who is texting or calling and make the discussion to pick up my phone or ignore it. This update needs to be followed by another update that fixes these issue and fast. You are loosing valuable customers to frustration over an update that was not well thought out.
04-11-2018 16:35
04-11-2018 16:35
04-11-2018 16:37
04-11-2018 16:37
Not wanting to make anyone feel bad. Please don’t think that. And yes maybe they didn’t. But I feel so badly for those who upgraded to lose use of a very expensive piece of jewelry now left useless